Raymik Custom Tailor ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at www.raymikcustomtailor.com or use our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address when you contact us, book an appointment, or use our services.
Appointment Information: Details about your tailoring preferences, measurements, and service history.
Payment Information: Payment method details processed securely through our payment systems. We do not store full card numbers.
Communications: Records of your correspondence with us including emails, phone calls, and text messages.
Website Usage Data: Technical information such as your IP address, browser type, pages visited, and time spent on our website (collected through cookies and analytics tools).

2. How We Use Your Information

We use the information we collect to:

Provide and improve our tailoring services
Schedule and manage appointments
Process payments and transactions
Send appointment confirmations and service updates
Respond to your inquiries and provide customer support
Send promotional communications (only with your consent)
Comply with legal obligations
Improve our website and customer experience

3. SMS / Mobile Messaging Privacy

Mobile Information — Not Shared with Third Parties

No mobile information will be shared or sold with third parties or affiliates for marketing or promotional purposes.

All categories of personal information collected through SMS/text messaging — including your mobile phone number, messaging consent, and opt-in data — are excluded from any third-party sharing arrangements. This information will not be shared with any third parties under any circumstances.

Specifically:

Your mobile phone number will never be sold to any third party.
Your text messaging opt-in consent and originator data will not be shared with or disclosed to any third parties, including affiliates, partners, or data brokers.
SMS messaging data is used solely to communicate with you directly about your appointments, services, and account — never for marketing by third parties.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: Trusted third parties who assist us in operating our website and business (e.g., payment processors, email service providers), subject to strict confidentiality agreements.
Legal Requirements: When required by law, court order, or government authority.
Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We will never sell your personal information to marketers, data brokers, or any other third parties for commercial purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Customer records are typically retained for a period of 7 years in accordance with Canadian tax and business record-keeping requirements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

7. Your Rights

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for the use of your information (subject to legal and contractual restrictions)
Request deletion of your personal information where applicable
Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at info@raymikcustomtailor.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Raymik Custom Tailor — Privacy Officer
100 King Street W, Suite 5700 (57th Floor), Toronto, ON M5X1C7, Canada
Email: info@raymikcustomtailor.com
Phone: +1 (416) 888-9236